Frequently Asked Questions
Any non-commercial Renton Utility customer is eligible. The online payment service is for Single Family and Duplex properties only. Commercial properties are not included in the online payment service.
What can I do with this service?
Pay your retail (non-commercial) Renton utility bill online, anytime, using your Visa® or MasterCard® credit card or debit card or create an E-check payment with your checking account. You can also view your current and past bills and water consumption.
What do I need?
- A browser with 128-bit encryption. How do I check this?
- Click "Help" in the Internet Browser menu bar.
- Then click "About Internet Explorer" for the Microsoft version or "About Netscape" for the Netscape Version. A window will appear indicating your computer's browser version and the cipher strength.
- Netscape version 4.7 and above (excluding 6.0) or Internet Explorer Version 5.0 or above.
- Payers accessing the system with a MacIntosh computer using Internet Explore may not have the full functionality of the drop down boxes.
- Your utility account User ID and Password which are located on the lower right hand portion of your monthly Utility Bill.
- Your Visa® or MasterCard® credit card or debit card.
How do I enter my User ID and Password?
Enter the account number exactly like it is printed on your bill. Be sure to include leading zeros. Example: 00123.
When should I notify you that I have paid my bill online?
If you have received a notice from us indicating your service will be disconnected and the date of disconnect is today or has passed, you need to call our office at (425) 430-6852. (Payments made online that do not meet the minimum required payment will not prevent service from being disconnected).
Why should I use it?
Simplify your life. This service is easy, convenient, safe and secure.
How much does it cost?
It's free - period.
Need more help?
Call customer service at (425) 430-6852 or e-mail us at ub@rentonwa.gov.
All payments submitted on a regular business day before 3:00 PM (Renton time) will be posted the following business day. Payments submitted during a weekend or holiday will be posted by 9 a.m. the following business day.
How do I know my computer connection is secure?
To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your Internet browser. The padlock should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general information screens about the service, but will be reflected on any screens that will transmit your confidential account information.
Another indication of a secure Web site is the web address bar. It will change from http://... to https://... The "s" indicates the hypertext transfer protocol (http) is secure.
How can I upgrade my computer browser to 128-bit encryption?
Visit Microsoft Internet Explorer or Netscape and download the current version of the browser on your computer. if you use a different browser, go to the home page and update to a version that supports 128-bit encryption.
NOTE: After downloading the current browser, you will need to restart your computer to activate the download installation.